Terms of Use & Refunds Policy
Please review the terms, support scope, and refund policies that govern the purchase and use of Scrollsequence products and services, including the Scrollsequence WordPress Plugin and Scrollsequence Cloud API Services.
Terms of Use
Please read these Terms carefully before accessing or using our Services. By accessing or using any part of our Services (including the Scrollsequence WordPress Plugin, SDK, and Cloud API services), you agree to be bound by all of the Terms and all other operating rules, policies, and procedures that we may publish via the Services from time to time (collectively, the “Agreement”). You also agree that we may automatically change, update, or add on to our Services, and this Agreement will apply to any changes.
Limitation of Liability
Our liability to you, and to third parties, under this agreement and for any claim based on any legal theory, tort, contract, or other theory of liability, is limited to the amount you actually paid us in the thirty days prior to any damage occurring.
Under no circumstances whatsoever will we or our affiliates, partners, officers, directors, employees, shareholders, agents, licensors, subcontracts and suppliers, be responsible or liable to you or to any other entity even if advised of the possibility of such damages under any legal theory, whether contract, tort or otherwise for any direct, compensatory, indirect, incidental, consequential including without limitation any lost income, data or other tangible or intangible losses, special, exemplary, or punitive damages that result from or relate in any manner whatsoever to your use of the services, or to any errors, inaccuracies, omissions, defects, security breaches, or any other failure to perform made by us.
Pro Plan Support Policy
About Pro Plan Support Policy
This Support Policy describes what support you can expect from us regarding Scrollsequence products and services.
What Our Support Service Covers
We only support our genuine Products and services purchased through Scrollsequence.com. Our Support Service includes assistance with Product installation, configuration, standard API integration, and general usage. If you need help setting up or configuring your plugin or API connection, please first consult our documentation and FAQs. If your question has not been addressed, please submit a support ticket.
Bug Fixing
We will fix any verified defects in our Products, plugins, and API endpoints as quickly as possible once brought to our attention. We may also provide immediate solutions or workarounds via support email as a precursor to scheduled product updates. If you discover a bug, please let us know.
What Our Support Service Does Not Cover
Our Support Service does not cover products supplied by third parties who are not authorized resellers, or third-party products and services. We may require you to disable conflicting third-party software before we can assist you.
- WordPress Plugin: We do not provide general WordPress core support or resolve conflicts originating from third-party themes or plugins (for general WordPress assistance, please consult the WordPress.org forums).
- Cloud API & SDK: Support covers verifying API uptime, authentication, and standard endpoint functionality. It does not include debugging custom third-party backend architectures, client-side application code, or unmaintained environments.
Customization
We provide our Products as is. While we help configure our products within the documented capabilities of each plugin or API endpoint, standard support does not cover bespoke custom feature development or third-party customizations of our code.
Liability for Damage
When resolving a support request, you may choose to provide temporary access to your WordPress admin area or staging environment. By doing so, you accept responsibility for your site and environment. We assume no liability for damages or data loss caused during support assistance. Please always back up your work and revoke access once the ticket is resolved.
Business Plan Support Policy
The Business plan includes 5 hours of bespoke service per license or subscription. These hours can be utilized for custom development, hands-on plugin customization, API integration assistance, one-to-one training sessions, or other technical requirements on top of the standard support provided in the Pro plan.
Refunds Policy
Our order processing and billing are conducted by our Merchant of Record, Freemius, Inc. (Freemius.com), which handles payment processing, invoicing, VAT/sales tax compliance, and automated refund fulfillment. Because we offer distinct product types—the downloadable WordPress Plugin and usage-based Cloud API Credits—refund eligibility is applied in accordance with the specific policies configured for each product in our Freemius store:
Flexible “Double Guarantee” (30 Days)
If you are not satisfied with the plugin for any reason whatsoever within the first 30 days following your purchase date, we will happily issue a 100% full refund of the purchase price. Risk-free, no questions asked.
Upon refund issuance, your license key will be automatically deactivated and access to premium updates and support will cease.
Money-Back Guarantee (Unused Credits Only)
If, during the first 30 days following your purchase date, you experience a defect that makes the Cloud API functions unusable and our support team is unable to resolve it, we will issue a refund of the purchase price only for any unused credits.
Defects or lack of use arising from incompatibility with third-party software, networks, or missing requested features are not covered under this policy.
Consumptive Usage Terms for API Credits:
For clarity, once credits are consumed, they are non-refundable, as the underlying service has already been delivered. This includes, for example, executing an API-powered action, generating sequence content, processing data or media, or any other one-time or consumptive operation that uses credits.
API Credit Validity & Expiration:
All purchased API credits carry a validity period of 12 months from the date of purchase. Any unused balance remaining after 12 months will expire automatically.
Subscription Renewals & Cancellations
Plugin subscriptions renew automatically until cancelled. You can cancel your subscription at any time prior to the renewal date via the Freemius Customer Portal or by contacting support. Cancelling your subscription prevents future renewal charges while allowing you to use your license for the remainder of your active billing period.
How to Request a Refund & Processing Times
To request a refund within your 30-day window, please submit a request via email to support@scrollsequence.com, or through the “Contact Us” section in the plugin settings. Please include your Freemius order number and the email address used for purchase so we can locate your transaction and process your request promptly.
Once a refund is approved by our team: PayPal refunds are processed immediately; credit card refunds typically take 5–10 business days to reflect on your statement, subject to your card issuer’s processing times.